Refund policy

You have 15 minutes after placing your order to cancel. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

PRINTING COST FOR ANY BOOKS/JOURNALS/PLANNERS CANNOT AND WILL NOT BE REFUNDED!

How to Request a Return:

Click the profile icon in the store's navigation (mobile)/top right corner (next to cart, desktop) OR My Angel Account

1. Log in to your account:

• In the Email field, enter your email address, and then click Continue.
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

Returns are subject to inspection and rejection. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will NOT be accepted, retuned, OR refunded back to you.

How to Cancel an Order: 

Click the profile icon in the store's navigation (mobile)/top right corner (next to cart, desktop) OR My Angel Account

1. Log in to your account:

• In the Email field, enter your email address, and then click Continue.
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter a six-digit verification code.

2. Go to orders.

3. Click on the specific order you want to cancel.

4. If the order is eligible for cancellation, you should see an option to request cancellation. You can click on "more actions" and then "cancel order".

5. You may need to enter cancellation details and can choose to notify us about the cancellation.

6. Finally, confirm the cancellation request.

Please note that if the order has already been fulfilled or if it is past the cancellation window, you may not be able to cancel it. In such cases, reach out to us directly for further assistance

You can always contact us for any return/cancellation question at info@angelalmanac.com

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on printed books, printed journals, any digitally downloaded items, stickers, permanent jewelry or gift cards. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You will receive a full refund on exchanges, once the initial return is accepted.

Refunds
We will notify you once we’ve received and inspected your return and will let you know if the refund was approved or not. Again, any printing costs CANNOT and WILL NOT be refunded. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@angelalmanac.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

SEE ALL OTHER POLICIES AT THE BOTTOM OF THE PAGE!